Mawarid Finance PJSC have put a number of security measures in place to protect your financial facility provided by us, but you can also help prevent fraud by keeping your credentials safeguarded through following the below tips:
- Protect your PIN when making a purchase in store or online
- Never lend your card or disclose your PIN to anyone
- Memorize your PIN; don’t write it down
- Make sure your PIN cannot be easily detected if your card
is lost or stolen
- Regularly review
your transaction history and if you find anything suspicious, inform us
immediately
- Change your PIN periodically
- Be careful about which websites you purchase from, and
avoid storing credit card information online
- Do not give anyone your Online Banking user credentials, and
make sure you change your password on a regular basis
- Remember to log out when you have finished using online banking
services
- Never respond to unsolicited emails requesting you to
re-validate your Account & User information, or click on a link to a
website that requires you to provide your account information or confirm your email
address
- Never respond to unsolicited social media chat purporting
to be from bank officials offering quick financial deals
- Be wary of opening attachments in unsolicited emails or
downloading software, as they may contain malicious software that enables
hackers to steal your security details and access your accounts
- Always ensure anti-virus software, firewalls and other
online protection security features are installed on your computers and kept up
to date
- Check your activity
log on a regular basis to keep a track of your transactions. If you find
anything suspicious, inform us immediately
Always Remember
Mawarid Finance PJSC will never:
- Send emails or hyperlinks asking for your confidential
financial information or requiring you to confirm your account details
- Ask for your Online or Mobile Banking username or
password, your 3-Digit Security Code (CVV) on the back of your Card, your
authentication Code/Smart Pass PIN or request you to call a mobile number in an
official communication
Please remain vigilant, as fraudsters
might message, call or use personal/fake webpages pretending to be from Mawarid
Finance PJSC or Central Bank to ask for such information.
What am I supposed to
do if I have fallen victim to fraud?
If you think you are a victim to fraud
or received a suspicious email that claims to be from Mawarid Finance PJSC,
please contact our Customer Service at +971 (0)4 3040888 from Monday
to Saturday, 8am to 8pm (UAE time) and on Sunday, 11am to 8pm or email us on Creditcards@mawarid.ae
Disclaimers
Copyright
© Mawarid Finance PJSC. All rights reserved. No part of this document may be reproduced,
stored, distributed or transmitted in any form without the prior written
permission of Mawarid Finance PJSC, Licensed and regulated by the Central Bank
of the UAE., PO Box: 212121, Dubai, UAE.
The
views expressed in the awareness disclosure are those of Mawarid Finance PJSC
and do not constitute financial, professional or other advice. Mawarid Finance
PJSC, including its Directors, Officers or Employees shall not in any event be
liable for any damages or injury arising merely from your reliance on any
information provided here. Before placing any reliance on any information
contained or views expressed in this awareness disclosure, we would request you
to take all steps necessary to verify the correctness thereof. The information
contained is only indicative.
